Terms of service
Robidoux Shop – Terms & Conditions
Website: robidoux.tools-sale.com
Business Address: 300 Finley Rd, San Francisco, CA 94129, USA
Customer Support: support@robidoux.tools-sale.com
1. Overview
Welcome to Robidoux Shop (“we”, “us”, “our”). We operate a business-to-consumer (B2C) online store specializing in industrial air system components, including air compressor accessories, fittings, hoses, parts, and tool oil products.
By accessing or purchasing from this website, you agree to these Terms & Conditions. We aim to keep your purchasing experience reliable, transparent, and efficient, especially for technical and industrial-use products where compatibility and installation matter.
2. Definitions
- “Website” refers to robidouxshop.com
- “Products” refers to all goods listed for sale
- “User” / “Customer” refers to any visitor or buyer
- “Order” refers to a confirmed purchase request
- “Content” refers to all text, images, product listings, and design elements on the Website
3. Account
You may create an account to place orders and track purchases. You are responsible for maintaining the confidentiality of your login details and all activities under your account.
We reserve the right to suspend or terminate accounts suspected of fraudulent activity, abuse, or violation of these Terms.
4. Orders & Contract
All orders placed through the Website are subject to acceptance and availability.
A binding contract is formed only when we confirm your order and payment is successfully processed. We reserve the right to cancel or refuse any order for reasons including but not limited to stock limitations, pricing errors, or suspected fraudulent activity.
Industrial fittings and components may require compatibility verification by the customer prior to purchase. We recommend reviewing product specifications carefully before ordering.
5. Pricing & Payment
All prices are displayed in USD.
We accept the following payment methods:
- Visa
- MasterCard
Prices may be updated without prior notice, but confirmed orders will not be affected. Payment must be completed in full at checkout.
6. Shipping & Delivery
We ship to global markets, excluding Asia and certain remote regions.
Processing time: 4–7 business days
Shipping options:
- DHL / FedEx Standard Shipping: 7–14 business days, shipping fee $12.95
- EMS Standard Shipping: 12–24 business days, free for orders over $50
Delivery timelines are estimates and may vary due to customs clearance, logistics delays, or regional conditions.
Customers are responsible for providing accurate shipping information. Delays caused by incorrect addresses are not our responsibility.
7. Returns, Refunds & Warranty
7.1 Return Policy
You may request a return within 30 days of receiving your order.
Returned items must be unused, in original condition, and include all components where applicable.
Once we receive and inspect your return, processing takes 4–7 business days, and refunds are issued within 2–3 weeks, depending on your card issuer.
7.2 Warranty Coverage
We provide fair and category-based product protection:
- Electronic or automated components (if applicable): 1-year limited warranty covering non-human-caused manufacturing defects
- Industrial hardware, fittings, and mechanical parts: 30-day quality assurance
- Shipping damage: must be reported within 24 hours of delivery with photo evidence
- Seal, compatibility, and installation-related issues: are assessed case-by-case, as many industrial components require correct sizing and system matching
We encourage customers to verify thread type, pressure rating, and compatibility before installation to ensure safe and proper use.
7.3 Non-Warranty Situations
Warranty does not cover:
- Improper installation or misuse
- Physical damage after delivery
- Unauthorized modifications
- Normal wear and tear
8. Intellectual Property
All content on this Website—including text, product listings, design elements, logos, graphics, and branding—is the exclusive property of Robidoux Shop or its licensors.
No content may be copied, reproduced, modified, or distributed without prior written permission.
If you submit reviews, feedback, or any user-generated content, you grant Robidoux Shop a worldwide, royalty-free, perpetual license to use, reproduce, and display such content for marketing, operational, and promotional purposes.
9. User Conduct
You agree not to engage in any of the following:
- Illegal or unauthorized use of the Website
- Infringement of intellectual property rights
- Introduction of viruses, malware, or harmful code
- Interference with Website functionality or security systems
- Fraudulent orders or false identity usage
- Resale or commercial exploitation without authorization
We reserve the right to restrict access or cancel orders where misuse is detected.
10. Disclaimer & Limitation of Liability
Our products are designed for industrial and technical applications. Proper installation and usage are the responsibility of the customer.
We are not liable for indirect, incidental, or consequential damages arising from product use, including system incompatibility, installation errors, or operational failure.
To the maximum extent permitted by law, our total liability shall not exceed the amount paid for the product in question.
11. Modifications & Severability
We may update these Terms & Conditions at any time. Changes take effect once published on the Website.
If any provision is found invalid or unenforceable, the remaining provisions shall remain fully effective.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Any disputes arising from or related to these Terms shall be resolved under the jurisdiction of competent courts located in California, USA.
We encourage customers to contact us first at support@robidouxshop.com to resolve any issue amicably before initiating formal proceedings.
13. Contact
Robidoux Shop
300 Finley Rd, San Francisco, CA 94129, USA
Email: support@robidoux.tools-sale.com
Website: robidoux.tools-sale.com