Refund policy

Return & Refund Policy

Robidoux Shop — robidoux.tools-sale.com

📍 300 Finley Rd, San Francisco, CA 94129, USA
📧 support@robidoux.tools-sale.com

Welcome to Robidoux Shop. We’re committed to supplying reliable industrial air compressor parts and accessories, and we want your shopping experience to be clear, predictable, and stress-free. This policy explains how returns, exchanges, and refunds work.

📦 Return Eligibility & Conditions

You may request a return within 30 days after receiving your order.

To qualify for a return:

  • Items must be unused and in original condition
  • Original packaging should be included when possible
  • Proof of purchase (order number or receipt) is required

</span>

Helpful notes before you start a return

Because our catalog includes precision components like air line couplers, fittings, valves, and compressor accessories:

  • Please double-check thread size (NPT/NPTF), voltage/specs, and compatibility before installation
  • Items that show signs of installation or modification may not be eligible for return unless defective

🔁 Return & Exchange Process (Step-by-Step)

  1. Contact Support
    Email: support@robidoux.tools-sale.com with your order number and reason for return/exchange.
  2. Get Return Instructions
    Our team will confirm eligibility and provide return instructions.
  3. Ship the Item Back
    Pack items securely to avoid transport damage.
  4. Inspection & Processing
    Once received, your return/exchange will be processed within 4–7 days.

💳 Refund Timing & Method

  • Refunds are issued back to the original payment method (Visa, MasterCard)
  • After approval, you will receive your refund within 2–3 weeks
  • Exact timing may vary depending on your card issuer or bank processing time

</span>

🔄 Exchange Policy

We support exchanges for:

  • Incorrect item received
  • Defective or damaged products
  • Size/spec mismatch (when applicable to compatible parts)

Exchange items are shipped after the original item is received and inspected.

Processing time for exchanges follows the same timeline: 4–7 days after receipt.

🚚 Shipping & Delivery Policy

Order Processing

  • Orders are processed within 4–7 days before shipment

Shipping Options

  • Standard Shipping (DHL/FedEx): 7–14 days — $12.95
  • Free EMS Shipping: 12–24 days
  • Free EMS applies to orders over $50

Sales Regions

We ship globally, excluding Asia and remote regions.

💰 Return Shipping Responsibility

Return shipping costs depend on the reason for return:

  • If the return is due to product defect, damage, or wrong item sent → Robidoux Shop covers costs
  • If the return is due to change of mind or ordering error → customer may be responsible for return shipping

We always aim for a fair and practical resolution based on each case.

⚠️ Non-Returnable Situations

To keep our industrial components reliable and safe for all customers:

  • Used or installed items (unless defective)
  • Items damaged due to improper installation or misuse
  • Returns requested after 30-day window
  • Products missing essential components or original packaging (when applicable)

💳 Payment Methods

We accept:

  • Visa
  • MasterCard

All payments are securely processed.

🌍 Company Information

Robidoux Shop
Website: robidouxshop.com
Address: 300 Finley Rd, San Francisco, CA 94129, USA
Customer Support:support@robidoux.tools-sale.com