Shipping policy

Shipping Policy

Last Updated: June 2026

At Robidoux Shop, we are committed to providing reliable and efficient delivery services for customers worldwide. As a trusted supplier of industrial air compressor parts, accessories, fittings, air hose reels, and maintenance products, we understand that timely delivery and secure packaging are essential to keeping your projects moving.

Order Processing

  • All orders are processed within 4–7 business days after payment confirmation.

  • Orders are processed Monday through Friday, excluding weekends and holidays.

  • During peak seasons, promotional events, or periods of high order volume, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Methods & Delivery Times

Standard Shipping (DHL / FedEx)

  • Shipping Fee: USD $12.95

  • Estimated Delivery Time: 7–14 business days

  • Includes shipment tracking for convenient order monitoring.

Free Shipping (EMS)

  • Shipping Fee: Free on orders over USD $50

  • Orders below $50 may incur applicable shipping charges at checkout.

  • Estimated Delivery Time: 12–24 business days

  • Tracking information is provided once the package has been dispatched.

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or local delivery circumstances.

Shipping Coverage

We currently ship to most countries worldwide.

Available Regions

  • North America

  • Europe

  • South America

  • Oceania

  • Africa

  • Other eligible international destinations

Shipping Restrictions

At this time, we do not ship to:

  • Countries and regions within Asia

  • Remote or hard-to-reach locations classified by shipping carriers

  • Areas where delivery service is unavailable or restricted

If you are unsure whether we can deliver to your location, please contact our customer support team before placing an order.

Packaging & Product Protection

Our product range includes industrial fittings, air compressor accessories, filters, regulators, hose reels, and replacement parts that require secure handling during transit.

To help ensure your order arrives safely:

  • Products are carefully inspected before shipment.

  • Items are securely packaged using protective materials suitable for industrial components.

  • Fragile or precision parts receive additional protective packaging when necessary.

  • Multiple-item orders may be packed in separate parcels when appropriate.

Order Tracking

Once your order has shipped, a tracking number will be sent to your email address.

You can use the tracking information to monitor your shipment's progress throughout the delivery process. Tracking updates may take several days to appear after the carrier receives the package.

If you experience issues tracking your order, please contact us for assistance.

Customs Duties, Taxes & Import Fees

For international orders, customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges may apply depending on the destination country.

These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

We recommend contacting your local customs office for information regarding potential import fees before placing an order.

Delivery & Receipt of Goods

Please ensure that the shipping address provided during checkout is complete and accurate.

Upon delivery:

  • Inspect the package for any visible damage before signing for receipt.

  • If the package appears damaged, please note the issue with the carrier and contact us as soon as possible.

  • Any delivery issues should be reported promptly so that we can assist with carrier investigations when applicable.

Robidoux Shop is not responsible for delays caused by incorrect shipping information provided by the customer.

Contact Us

If you have any questions regarding shipping, delivery status, or tracking information, please contact us:

Robidoux Shop
2318 Downing Dr, Columbus, GA 31906, USA

Customer Support Email:
support@robidoux.tools-sale.com

Website:
robidoux.tools-sale.com

We appreciate your business and look forward to serving your industrial equipment and air system needs.